At Padmasitaa, each piece is crafted with care and attention to detail. We hope you love your purchase, but in case something isn’t right, here’s our simple and transparent policy.

1.⁠ ⁠Eligible Items

Items must be returned or exchanged in their original condition — unworn, unwashed, with all tags, labels, and packaging intact.
Any product showing signs of wear, damage, stains, perfume, or alteration will not be accepted.
Customised or made-to-order items are not eligible for return or exchange unless there is a manufacturing defect.

2.⁠ ⁠Time Frame

You must initiate a return or exchange request within 24 hours of receiving your order.
For defective, damaged, or wrong items, please notify us within 24 hours of delivery.

3.⁠ ⁠How to Request

To request a return or exchange, please email or contact us with your:
Order number
Reason for return/exchange
Photos or videos clearly showing the product and any issue (if applicable)
Once approved, our team will share the return instructions or schedule a pickup (where available).

4.⁠ ⁠Shipping & Costs

If the return or exchange is due to our error (defective or wrong item), we will cover the return shipping cost or arrange a complimentary pickup.
For size, fit, or preference-based exchanges, the customer bears the return shipping cost.
For international orders, any customs or import duties are the customer’s responsibility.

5.⁠ ⁠Refunds & Credits

Eligible returns will be processed within week to 10 days after we receive and inspect the item.
You can choose between:
Store Credit / Gift Voucher for the full product value

6.⁠ ⁠Exchanges

Exchanges are subject to stock availability.
Only one exchange per order is permitted.
If the replacement item costs more, the price difference must be paid. For lower-priced exchanges, the difference will be credited as store credit.

7.⁠ ⁠Non-Returnable / Non-Exchangeable Items

Items purchased during sale, promotion, or clearance.
Customised or made-to-order pieces.
Accessories, other hygiene-sensitive products.
Gift cards or store credits.

8.⁠ ⁠Damages in Transit

If your order arrives damaged, please retain all packaging and contact us immediately with photos or videos. We will arrange a replacement as soon as possible

9.⁠ ⁠Policy Updates

Padmasitaa reserves the right to modify this policy at any time. Changes will apply to all purchases made after the updated date.